No. There are never any contracts or commitments at AppealTraining. You are always free to cancel your membership level at any time for any reason. If you do cancel your membership in the middle of a contract month, we will give you access for the membership level you have already paid throughout the rest of the membership cycle and make sure that you are not re-billed at the next installment date.
Do you have any hidden fees or charges I should know about?
No. We do not have hidden fees or up-sells. Your membership terms are 100% clear and everything is extremely simple with our pricing. The fee that you sign up for is the fee that you will pay for the rest of your time as a member. Any additional training, content, software, or research that you purchase will be clearly marked and labeled for payment. We believe in honest and fair pricing because that’s how we expect to be treated as well.
Yes. We spend a lot of money each month to make sure that we have a secure platform for our members. We use a 256-bit encryption layer with Secure Socket Layer (SSL) protection on all of our membership pages associated with your account. This is the industry standard for data protection and we continue to monitor our security on an on-going basis to ensure your information and privacy are protected.
Do you accept Checks and all major credit cards?
Yes. We accept checks and process credit card payments through Stripe.com which is the industry standard in secure online payment services. They accept VISA, MasterCard, American Express and Discover. If you need to pay via company check, please visit our Pricing Page or download an order form and mail it to us along with your check.
Is my monthly membership automatically re-billed so I don’t lose access to AppealTraining?
Yes. All monthly subscriptions are re-billed to the credit card account you used to sign up. If you need to change this account, you can do so in the My Account page.
How do I cancel my membership?
We want AppealTraining to be the resource and community you consistently turn to when you need help along your appeals journey. That said, if for any reason you need to downgrade your subscription, you can do so directly from inside the My Account page on the website. After downgrading, your account will no longer automatically renew and no further charges will be applied to your account. We hope you consider upgrading again in the future if your needs change.
Will I receive a refund if I cancel my membership early?
In most cases, canceling your subscription before it expires means you’ll finish your current subscription for the rest of the time period you’ve paid to get access. Once the subscription expires, your AppealTraining account will be canceled.
How do I update my secure billing information?
You can update your secure billing information either address or billing credit on file by going to the My Account page from any page on the website once you are logged in. From there, you’ll be able to quickly update your information securely on our membership portal.
How do I view my billing history and invoices for tax purposes?
To view all of your billing and invoice history at AppealTraining, you can simply navigate to the My Account page and look under the billing history section. From there, you’ll be able to print the screen in a PDF format and use this for your tax purposes at the end of the year.
Can everyone in the office use the appeal letters if we have a membership?
Yes. The terms of agreement allow the member to distribute the letters to other employees of the organization. However, only one person can be the member and access the material online. Further, distributing letters to anyone outside of the subscriber’s organization is prohibited by the terms of agreement. Contact us for pricing on multiple memberships.
